Need to Cancel an Order Before Shipment?

We’ve Got You Covered!

Haven’t received your order yet and want to cancel? No problem!

Here’s how to reach us:

• Email: perfumehouseltd@gmail.com
• Phone: 0210716373 | 021973905

Easy Returns & Cancellations

We understand that plans change. If you need to cancel or return a product, please refer to our Returns & Cancellation Policy for details. This policy applies in addition to any statutory rights you may have as a consumer.

Refunds

• Online Payments (PayPal or App):

  Refunds will be processed within 24-48 business hours of receiving the returned product, back to the original payment method. You’ll see the funds in your account within 2-3 additional business days.

• Cash on Delivery:

  After receiving the product and your bank details via email, we’ll initiate a bank transfer within 24-48 business hours. Expect the funds in your account within 2-3 additional business days.

Replacements

Made a mistake or received the wrong item? We’ll replace it! However, replacements are only available if:

• The product is unworn and in its original packaging with all seals, labels, and barcodes intact.
• You received the wrong product or an expired item.

Products delivered are not eligible for returns, but damaged products will be replaced.

 

Proof of Unboxing Required for Replacements

To ensure a smooth replacement process, please share a video of yourself unpacking the product. We’ll use this video to determine eligibility for a replacement.

 

What Can’t Be Returned?

Here are some situations where returns won’t be accepted:

• Product damage due to misuse or overuse.
• Returned product is missing original packaging, price tags, labels, or original packing.
• Serial number is tampered with.
• Defective products not covered by the seller/manufacturer’s warranty.

Important Note: Refunds will be processed only after the returned product is received and verified at our warehouse.